Stay Current.
Stay Productive.
This robust product upgrade and testing service ensures your systems are current with the latest product features and functionalities. The iBase-t Professional Services team will provide skilled resources to assess your current deployment and product versions to ensure performance is optimized and that your business goals are closely aligned with your iBase-t solution functionality.
Solumina: Current and Past End of Life Details
The experts at iBase-t continue to invest in additional functionality within the Solumina platform. As the needs of the industry advance, we phase out earlier versions of Solumina in order to focus our resources and support to meet the updated technology enhancements. These improvements require software companies like iBase-t to End of Life older versions of their products.
iBase-t periodically announces the End of Mainstream Support for its Software releases, and this is the End of Life (EOL) date. After the EOL date on which Mainstream Support ends, the Extended Support shall begin. Releases are identified by a combination of a Major or Minor identifier. By way of example, the following represents a standard version format iXYZ.A.B; within this format, a change X,Y, and/or Z represents Major release, and a change in A or B is considered a Minor release. At the point of EOL, update for that Release also terminates. In no event shall an Update include an upgrade from any G-Series product to an iSeries product.
Mainstream Support – Mainstream support refers to the first phase of a product’s lifecycle under the Fixed Policy and includes:
- Request to change product design and features
- Security updates
- Non-security updates
- Self-help support
- Standard paid support
End of Mainstream Support – Means iBase-t will no longer supply hotfixes, will accept no further requests for new features and/or design changes, and will no longer accept warranty claims. Further, technical support will continue until the end of Extended Support is announced.
Extended Support – Extended Support phase follows Mainstream Support for software products and Releases thereof that have entered the EOL governed by the Fixed Policy. At the defined release level, Extended Support for eligible Premium Support customers includes the ability to request non-security fixes for select products.
Note: Extended Support through a Premium Support agreement is not available for any G-Series releases or iSeries releases prior to i070.
iBase-t will notify the Customer in writing one hundred and eighty (180) days prior to discontinuance of any Software Support and Update for affected Software installed at Customer’s site.
At the end of Mainstream Support, Customer has two options: 1) upgrade to the latest release; or 2) pay a minimum of 10% Premium Support. The Premium Support agreement will take effect with defined SLAs. At the end of Extended Support, customer must upgrade to the latest generally available release.
Customer is solely responsible for and shall have completed the purchase of the following prior to requesting Product support: (1) iBase-t Software Support and Update subscription (2) licensing of any Optional Products as well as payment of associated costs of such license, and (3) any third-party software(s) necessary to run Optional Features as a prerequisite for Product Support.
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